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Frequently Asked Questions

How do I place an order and make a payment?

To place an order, simply select your desired product, add it to your cart, and proceed to checkout. We accept payments exclusively via PayPal to ensure security and convenience for our customers.

What is your shipping policy?

We offer low-cost shipping with free shipping for domestic orders within the UK. All orders are expected to be delivered within 7-12 business days.

Customers in the UK:
The product price includes 20% VAT (Value Added Tax). You will not have to pay any additional taxes or customs fees upon delivery. Enjoy free shipping on all orders! For orders over £135, you may be charged additional VAT and import duties upon delivery.
Customers in EU countries: The product price includes VAT (Value Added Tax) applicable to your country. You will not have to pay any additional taxes or customs fees upon delivery. For orders above €150, additional taxes and customs fees may apply. Shipping is very affordable!
Customers in Australia: The product price includes 10% GST (Goods and Services Tax). You will not have to pay any additional taxes or customs fees upon delivery. Shipping is very affordable! For orders over AUD$1,000, you may be charged additional GST, import duties, and handling fees upon delivery.
Customers in the US: The product price includes sales tax according to state regulations, if applicable. However, you may have to pay additional import taxes (approximately 10-120% of the product value, depending on US customs regulations) and customs processing fees upon delivery, as these are not collected in advance. Shipping is very affordable!
Customers in Canada: The product price does not include import taxes or GST/PST/HST. You may have to pay additional import taxes (0-7%), GST/PST/HST (5-15%, depending on the province), and customs processing fees (approximately CAD$9.95) upon delivery, as these are not collected in advance. Shipping is very affordable!
Global Customers: We offer very affordable shipping to all countries!

Note: Some countries may require additional import duties or customs fees, depending on local regulations.

What is your return and exchange policy?

We offer a 30-day refund policy. You may return or exchange your product within 30 days of receiving it, as long as the product is unused and in its original packaging.

How can I track my order or cancel it?

Once your order is shipped, you will receive a tracking number to monitor the delivery status. If you wish to cancel your order, please contact us as soon as possible, before the order is processed.

Do you guarantee product quality?

We are committed to delivering high-quality products. Each item is carefully inspected before being shipped. If you experience any issues with your product, please reach out to us for assistance.

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Story

At Aequoreal, we believe your bedroom should be your sanctuary. We offer things you need to create a space that’s not only beautiful but also restful. Our carefully curated collection helps you design your perfect bedroom.
Dream big, sleep well – your bedroom, your best room.

AEQUOREAL